Refund policy

Return & Refund Policy

Because many Del Toro Custom Apparel products are custom, personalized, or made to order, custom orders are final sale. We do not accept returns or exchanges for incorrect size selection, color choice, approved design details, or change of mind.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what was approved due to an error on our part, please contact us within 7 days of receiving your order. Include your order number and clear photos of the issue.

Approved claims may be eligible for a replacement, correction, or refund depending on the circumstances. Items must not be worn, washed, altered, or otherwise damaged after delivery.

Customer-Provided Garments
Customer-provided garments are accepted at the customer’s risk. Different fabrics and materials can react differently to heat pressing, embroidery, and other customization processes. We are not responsible for damage caused by pre-existing garment defects, fabric limitations, or manufacturing issues. Refunds or replacement garments are not provided for customer-supplied items.

Cancellations & Changes
Please contact us as soon as possible if you need to make a change or cancel an order. Changes after artwork approval may result in additional charges.

Once production has started, custom orders cannot be canceled and deposits are non-refundable.

Return Instructions
Please contact Del Toro Custom Apparel before attempting to return an item. If a return is approved, return instructions will be provided directly.